{"id":9456,"date":"2020-06-24T14:11:21","date_gmt":"2020-06-24T12:11:21","guid":{"rendered":"https:\/\/www.summacom.de\/?page_id=9456"},"modified":"2021-07-27T10:35:16","modified_gmt":"2021-07-27T08:35:16","slug":"das-summacom-akademie-zitat-der-woche","status":"publish","type":"page","link":"https:\/\/www.summacom.de\/das-summacom-akademie-zitat-der-woche\/","title":{"rendered":"DAS <span class='nobreak'>SUMMACOM<\/span> AKADEMIE Zitat der Woche"},"content":{"rendered":"\n<div class=\"wp-block-fbo-grid-container  grid-container section-wrapper container-wrapper bg-secondary\">\n<div class=\"wp-block-fbo-row undefined grid-x grid-margin-x section-wrapper row-wrapper bg-secondary\">\n<div class=\"wp-block-fbo-col undefined large-12 medium-12 small-12 section-wrapper col-wrapper cell  large-122 bg-secondary\">\n<figure class=\"wp-block-gallery columns-1 is-cropped alignnone wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img decoding=\"async\" src=\"https:\/\/www.summacom.de\/wp-content\/uploads\/2020\/06\/Sandra_Feedback.jpg\"\/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-large is-layout-flow wp-block-quote-is-layout-flow\"><p><em><strong>Das Feedback der Kunden ist manchmal schmerzhaft, aber immer gut.&nbsp; &#8211; Rolf Hansen -\ufeff<\/strong><\/em><\/p><\/blockquote>\n\n\n\n<p class=\"has-text-align-left aligncenter has-18-font-size\" style=\"font-size:18px\">K\u00f6nnen Sie es auch nicht mehr h\u00f6ren? \u201eJede Reklamation als Chance sehen\u2026\u201c, \u201efreuen Sie sich \u00fcber jeden reklamierenden Kunden\u2026\u201c<\/p>\n\n\n\n<p class=\"has-18-font-size\" style=\"font-size:18px\">&nbsp;In der Situation f\u00e4llt das oft gar nicht so leicht. Wir f\u00fchlen uns pers\u00f6nlich angegriffen und \u00e4rgern uns \u00fcber den Kunden. \u201e\u00dcber welche Kleinigkeiten regt der sich denn auf\u2026\u201c, das haben Sie bestimmt auch schon mal gedacht. <\/p>\n\n\n\n<p class=\"has-18-font-size\" style=\"font-size:18px\">Mein Tipp f\u00fcr Sie: versuchen Sie nicht immer Verst\u00e4ndnis f\u00fcr die Sache zu haben, sondern erstmal f\u00fcr den Menschen, der sich \u00e4rgert. \u00c4rger ist eine Emotion und&nbsp; anstrengend. Auch ihr Kunde w\u00fcrde sich lieber nicht \u00e4rgern. &nbsp;Ihrem Kunden ist es in der Situation die M\u00fche wert sich zu \u00e4rgern, zeigen Sie daf\u00fcr Verst\u00e4ndnis, dann f\u00e4llt es Ihnen im zweiten Schritt viel leichter \u00fcber die SACHE zu reden. <\/p>\n\n\n\n<p class=\"has-18-font-size\" style=\"font-size:18px\">\u201eEs tut mir leid, dass Sie sich \u00fcber uns \u00e4rgern m\u00fcssen\u2026\u201c\u2026. Ist ein Satz, der mir in der Situation sehr hilft.<\/p>\n\n\n\n<p class=\"has-18-font-size\" style=\"font-size:18px\">Herr Rolf Hansen hat n\u00e4mlich Recht. Das Feedback und somit auch die Reklamation des Kunden ist sehr wichtig. Die Alternative ist: Er sagt es nicht Ihnen, sondern all seinen Freunden&nbsp; und Bekannten.<\/p>\n\n\n\n<p class=\"has-18-font-size\" style=\"font-size:18px\">Atmen Sie tief durch und denken Sie dran: Gelassenheit ist h\u00e4ufig der Schl\u00fcssel zum Gl\u00fcck.<\/p>\n\n\n\n<p><p style=\"font-size:18px\">Sandra Donner, Trainerin von der<a href=\"https:\/\/www.summacom-akademie.de\/\"> <span class='nobreak'>SUMMACOM<\/span> AKADEMIE<\/a><\/p><\/p>\n<\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":38,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SUMMACOM AKADEMIE \u2022 Individuelle Trainings, Schulungen &amp; Seminare<\/title>\n<meta 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